FAQ

About the Stemo store

What is Stemo?

Stemo gives your pharmacy or kirana its own online store, under your shop name, with your prices and your customers. It is made by Safenest Technologies Private Limited, Bengaluru.

Is this the steam-cooker company?

No. Stemo is software for pharmacies and kirana stores. It is not a kitchen-appliance brand.

Does Stemo sell the medicines?

No. Your licensed shop sells the medicines. Customers order from your store, and your pharmacist handles the prescription.

How do customers pay?

They scan your shop’s UPI code. You confirm the payment in your bank app. You can also take cash on delivery, or keep a khata for regular customers.

How do prescriptions work?

The customer attaches a photo or a PDF. Your registered pharmacist checks it before the medicine is given out. Schedule X medicines are not offered for sale online.

How long to open?

Most shops add a first list of products and a QR code in under 30 minutes.

Do customers install an app?

No. A link or a QR code is enough. Customers can also save the store to their phone’s home screen.

Where is the data?

On servers in India. Customers can ask to see their information and to have it deleted, except where the law says a record must be kept.

How do I talk to you?

Email support@stemo.co.in or call +91 88796 95115. Safenest Technologies Private Limited, No.123, 1st Floor, Sri Skanda, 1st AA Cross, 2nd H Main Road, Kasturinagar, Bengaluru 560043. Phone +91 99161 11262.

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